Tuesday, July 6, 2010

General Electric - Part 9

The Disney touch was readily apparent at the GE pavilion, and not just at the Carousel of Progress show. Rather than just have the crowd wait in a line for the next show, there was usually a pre-show that was pretty interesting on its own. Little touches like this go a long way to improving the overall experience. When I worked for Disney they had lots of studies on file as to how long a line should be before it changed direction, for example, to help keep people from getting impatient. I bet the numbers have changed from those days, though, as we get more and more towards a society of instant gratification.

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